SPA RULES & REGULATIONS
BUSINESS HOURS
Lizze’s Aspen Spa (“Spa”) is open from 10:00 am to 10:00 pm daily.
APPOINTMENTS
Reserving a slot prior to your arrival is recommended to secure your preferred date and time of treatment. Advance payment may be required at the time of booking for a confirmed appointment.
CHECK-IN
Please arrive at least 15 minutes before your scheduled treatment to avoid reduced treatment duration. Please note that we may not be able to extend treatment sessions that start after the scheduled appointment time to accommodate other guests fairly.
CONSULTATION
Each guest will receive a complimentary consultation for a personalised experience that best suits individual needs.
SPECIAL CONSIDERATION
If you are pregnant, you may wish to avoid booking treatments that involve the use of essential oils. Massages or stimulating treatments are not recommended during the first three months of pregnancy.
If you have high blood pressure, heart conditions, allergies or other medical complications, we advise that you consult your doctor before signing up for any Spa services.
Please inform your therapist of any medical conditions.
ETIQUETTE
The Spa is a place to unwind and rejuvenate your mind, body and spirit. We request that you respect other guests’ privacy by speaking softly and putting your mobile and other electronic devices on silent.
The Spa is a non-smoking environment. The consumption of alcohol within the Spa is prohibited. It is also advisable to avoid the consumption of alcohol or heavy meals prior to or after any Spa treatment.
The minimum age for guests to enter the Spa is 16 years old.
DRESS CODE
We request that a modest decorum is maintained at all times. We will provide disposable underwear that will be required to be worn during certain body treatments. These will be made available prior to your treatment.
VALUABLES
No responsibility can be accepted by the Spa for the safety of money or valuables of any kind brought to the premises. If you do bring valuable items, it is essential that they are covered by your own insurance for the period of your stay. The Spa will not be liable, under any circumstances whatsoever, for damage, injury or consequential loss, however caused, to our guests, their property and belongings.
PACKAGES
All packages and offers are subject to availability. The Spa reserves the right to withdraw or amend any packages and offers at any time.
CHILDREN AND PETS
The Spa does not have the facilities for children under the age of 16. We are unable to allow children to wait on premises whilst a parent has an appointment. Pets are not allowed at the Spa.
CANCELLATION POLICY
A 24-hour cancellation notice is required to help us reschedule your appointment, subject to space availability. Any cancellation with less than 4 hours’ notice will incur a 50% cancellation fee. A full fee will be imposed for a no-show.
GIFT CERTIFICATES
Lizze’s Aspen Spa’s Gift Certificates are the perfect way to help your loved ones indulge in some self-love. Choose between a service certificate or a certificate by amount.
Digital Certificates are emailed to you and the recipient within 24 hours of receiving the payment.
Physical Certificates are delivered to the recipient within 24 hours of making the payment at an additional delivery charge of BD 1.5.
REFUND POLICY
Treatment packages are non-refundable. Unused portion of the packages are non-transferable or non-exchangeable for another time.
PAYMENT
We accept cash and all major credit cards. All prices are quoted in Bahraini Dinar and are subject to change without prior notice.